Case study

When people are heard, communities start listening

UnLtd Case Study

The challenge

With 13,000 islanders living with a significant disability or impairment, inclusion and accessibility aren’t niche issues. They are urgent priorities. UnLtd, The Orchard’s chosen charity client for 2025, asked us to do more than raise awareness. They wanted to spark a movement. One that could get people talking, create meaningful change and help the island better understand the lived experience of disability. The challenge was to create a campaign that felt honest, visible and impossible to dismiss. Something that moved beyond social posts and into real community conversation.

How we made it matter

Using Culture Smart™ thinking, The Orchard put authenticity at the centre of the story. Our hero campaign, Hear It From Us, gave people the mic. Six short-form interviews gave UnLtd members the space to speak freely about their experiences, what needs to change and their hopes for the future. No scripts. No overproduction. Just honest conversations, told in people’s own words. Those stories became a multi-channel campaign, shaped into social content, infographics, carousels and PR moments designed to travel across the island’s media and community networks. We also pitched and landed a radio feature and workshop, helping deepen the conversation beyond the campaign itself.

  • 202KViews
  • 23,000Reach
  • 270Engagements
  • 4.5Days total watch time

The impact

  • Coverage across The Guernsey Press, Island FM and BBC Radio Guernsey

  • Radio feature and community workshop secured

  • UnLtd members gained confidence, visibility and a stronger sense of belonging from being listened to and celebrated

More importantly:

  • Accessibility became more visible, personal and harder to ignore

  • UnLtd felt heard by its island community

  • Real voices moved the conversation beyond awareness and into understanding

The takeaway

Culture Smart thinking meant resisting polished messaging in favour of real voices and real experiences. Because when stories feel honest, people listen differently. The stories already mattered. The campaign helped more people stop and listen.

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